Digital Additive

Operations Specialist

The operations specialist is responsible for the deployment of email campaigns and microsites on behalf of Digital Additive’s clients. This includes focus on subscriber segmentation, quality assurance reviews, executing test sends, preparing the final subscriber list and scheduling the deployment. Operations specialists work side by side in an Agile workflow with the account service and development teams to ensure that the highest quality customer based emails are deployed on time and exceed client expectations every day. This position provides a wonderful industry entry point as part of the operations team. Apply now

Responsibilities

  • Collaborate with members of the Operations team to manage, create and deploy campaigns on behalf of clients by executing tasks related to audience segmentation, email scheduling, and email sending
  • Manage subscriber data, import and segment using a combination of Marketing Cloud tools and database queries
  • Communicate with the client; related to email revisions and other production topics
  • Schedule deployments in the Marketing Cloud application and provide completion communication to the client
  • Conduct quality assurance reviews and other activities to ensure the accuracy and timeliness of email and microsite deployments
  • Monitor the campaign post-deployment to validate completion
  • Develop robust campaign documentation, including customer specific work instructions
  • Troubleshoot failed automation and work with clients for resolution
  • Create automated workflows that are monitored on an ongoing basis
  • Manage reoccurring automations and resolve errors
  • Keep up to date with email trends and identify opportunities for client improvements
  • Become an expert on primary functionality of our email software provider(s)
  • Assist with special projects and other duties as assigned
  • Represent Digital Additive at local and national industry events

Requirements

  • College degree required, BA/BS in marketing or related field preferred
  • Passionate interest in data-driven one-to-one digital marketing: email, social, display retargeting, etc
  • Solid communication skills, including the ability to communicate with multiple clients as well as internal technical, creative, and marketing staff
  • Sharp attention to detail
  • Creative thinking and problem-solving
  • Enviable project management and organizational skills
  • Ability to manage multiple projects, requirements and deadlines
  • Flexibility to adapt to changing business requirements
  • Quick learner with the demonstrated ability to prioritize and meet deadlines
  • Preference if experience includes executing email, digital and/or direct response campaigns

Our benefits

At Digital Additive, we provide a competitive benefits package designed to reflect our core values. We expect the best, and we strive to give the best to our talented team members.

  • Medical, dental, and vision coverage
  • 20 days paid time off
  • Company paid employee health insurance
  • 10 paid company holidays
  • Company paid employee short-term & long-term disability premium
  • Professional development budget
  • Company paid employee life insurance
  • Apple MacBook Pro provided
  • 3% 401k contribution by employer
  • Flexible work scheduling with work from home opportunities

Working at Digital Additive

Digital Additive is flexible and energetic. Our clients are brand leaders in their industry. Our senior team are experts in the email field. And ALL our team members are smart and truly care about the work we do. If you love ongoing discoveries, thinking critically about online marketing, creating a product that delivers for our clients and their customers, and working in a mutually supportive environment with good music and an even better attitude — then Digital Additive is the place for you.